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Privacy Policy for Mentor Hub LLC 

  1. Our Commitment
    Mentor Hub LLC, a Florida limited liability company operated by Agi Vermes Smith (“Mentor Hub LLC,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.realestatementorhub.com(“Website”) or engage with our real estate mentoring program (“Program”). If you do not agree with this Privacy Policy, please do not use our Website or Program. 
  1. Information Collection
    2.1 Types of Information
    We collect personal information you voluntarily provide, which may include:
  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Email address, phone number, billing address.
  • Financial Data: Payment card details (processed securely via third-party payment processors).
  • Transaction Data: Details of payments and purchases (e.g., Program subscriptions).
  • Technical Data: IP address, browser type, device information, and location data (collected automatically).
  • Usage Data: Information on how you interact with our Website (e.g., pages visited, time spent).
  • Marketing and Communications Data: Preferences for receiving marketing emails or updates.

We do not collect sensitive data (e.g., health, race) or data irrelevant to the Program (e.g., avatars). If you are in the European Union (EU), see Section 7: Additional EU Disclosures for GDPR-specific details. 

2.2 Collection Methods
We collect information through:

  • Direct Interactions: When you:
    • Register for the Program or create an account.
    • Subscribe to our newsletters or marketing materials.
    • Purchase Program access (e.g., $149/month membership).
    • Contact us via email ([email protected]) or forms.
    • Provide feedback or participate in surveys.
  • Automated Technologies: We use:
    • Cookies: For Website functionality, analytics, and personalized content, including:
      • Strictly necessary cookies (e.g., login, payment processing).
      • Analytical cookies (e.g., Google Analytics for usage trends).
      • Functional cookies (e.g., remembering preferences).
      • Targeting cookies (e.g., tailored ads via third-party vendors).
    • Clickstream Data: Aggregated data on Website navigation (e.g., page views, referral sites) to improve user experience, collected anonymously.
    • Third-Party Tools: Kajabi’s analytics and payment processors (e.g., Stripe, PayPal) collect Technical and Transaction Data. 

2.3 Children’s Data
Our Website and Program are designed for individuals 18 and older. We do not knowingly collect data from children under 13 (per US COPPA) or under 16 in the EU (per GDPR). If we discover such data, we will promptly delete it. Contact us at [email protected] if you believe we have collected underage data. 

  1. Information Use and Sharing

3.1 Purposes of Use
We use your information to:

  • Perform our contract with you (e.g., deliver Program content, process payments).
  • Respond to your inquiries or support requests.
  • Send marketing communications (if you opt in).
  • Improve our Website and Program (e.g., via analytics).
  • Comply with legal obligations (e.g., tax reporting).
  • Protect our legitimate interests (e.g., fraud prevention), provided your rights do not override these interests. 

3.2 Sharing with Third Parties
We may share your information with:

  • Service Providers: Kajabi Payments, Stripe, and PayPal for payment processing; Google Analytics for Website performance; email platforms (e.g., Kajabi’s email tool) for marketing.
  • Legal Compliance: Authorities if required by law (e.g., tax audits, fraud investigations).
  • Business Transfers: Successors or assigns in the event of a merger, acquisition, or sale of assets, with notice to you.
  • Fraud Prevention: Third parties to investigate suspected violations of our Terms or laws.

We do not sell your personal information or share it for third-party direct marketing without your express opt-in consent. 

  1. Third-Party Links and Social Media
    Our Website may include links to third-party sites (e.g., PayPal, Zoom). We are not responsible for their privacy practices. Review their policies before sharing data. If you register via social media (e.g., Facebook, LinkedIn), we may import limited data (e.g., name, email) with your consent. Social media posts you make about the Program are public and not controlled by us. 
  1. Data Security
    We use industry-standard security measures, including encryption and PCI DSS-compliant payment processing via Kajabi Payments, Stripe, and PayPal, to protect your information. However, no online transmission is 100% secure. We maintain procedures to address data breaches and will notify you and regulators (e.g., under GDPR/CCPA) if required by law. Contact [email protected] to report security concerns. 
  1. Data Retention
    We retain your information only as long as necessary:
  • Financial/Transaction Data: 6 years for tax and accounting compliance.
  • Identity/Contact Data: During your active Program participation, plus 1 year after termination unless you request deletion.
  • Marketing Data: 2 years or until you opt out.
  • Technical/Usage Data: 2 years for analytics, anonymized thereafter.

You may request data deletion (see Section 8.2). We may retain anonymized data for research or statistics indefinitely. 

  1. Additional EU Disclosures

7.1 Data Controller
Mentor Hub LLC, operated by Agi Vermes Smith, is the data controller for your information. Contact our Data Protection Officer at [email protected] for questions or complaints. EU users may also contact their local Supervisory Authority, but we encourage resolving issues with us first.

7.2 Legal Basis for Processing
We process your data based on:

  • Contract: To deliver the Program (e.g., access to Zoom sessions, digital content).
  • Consent: For marketing emails or cookies (withdrawable anytime).
  • Legitimate Interests: For analytics, fraud prevention, or Website improvements, balanced against your rights.
  • Legal Obligation: For tax or regulatory compliance.

7.3 Cross-Border Transfers
Your data is stored in the US via Kajabi’s servers. For EU users, we use Standard Contractual Clauses (approved by the European Commission) to ensure GDPR-compliant transfers. Contact [email protected] for details.

7.4 Failure to Provide Data
If you do not provide required data (e.g., payment details), we may be unable to deliver the Program or process your enrollment.

  1. Your Rights

8.1 EU Data Subject Rights (GDPR)
If you are in the EU, you have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal exceptions).
  • Restriction: Limit processing in certain cases (e.g., disputed accuracy).
  • Portability: Receive your data in a machine-readable format or transfer it to another controller.
  • Object: Oppose processing based on legitimate interests or for marketing.
  • Withdraw Consent: Stop consent-based processing (e.g., marketing) at any time.
    Submit requests to [email protected]. We respond within 1 month, extendable for complex requests. No fee applies unless requests are excessive.

8.2 California Residents (CCPA)
If you are a California resident, you have the right to:

  • Know: Request details on data collected, used, or shared (categories: Identity, Contact, Financial, Transaction, Technical, Usage, Marketing Data; no sales occur).
  • Delete: Request deletion of your data (subject to exceptions, e.g., tax records).
  • Opt-Out: Prevent the sale of your data (we do not sell data, but you can opt out of marketing at [email protected]).
  • Non-Discrimination: Equal service regardless of exercising rights.
    Submit requests to [email protected]. We respond within 45 days. To opt out of marketing, use the “Do Not Sell My Personal Information” link in our Website footer or email us.

8.3 US Residents
If you are a resident of any US state, we are committed to protecting your privacy under applicable state laws (e.g., California’s CCPA, Virginia’s VCDPA, Colorado’s CPA). While specific rights vary by state, you may:

  • Access: Request information about the categories of personal data we collect and how it’s used.
  • Correct: Request updates to inaccurate data.
  • Delete: Request deletion of your data, subject to legal exceptions (e.g., tax compliance).
  • Opt-Out: Opt out of marketing communications or targeted advertising (if applicable).
    Submit requests to [email protected]. We respond within 45 days or as required by state law. We do not sell your data or discriminate based on exercising your rights. For state-specific rights, contact us or review your state’s privacy laws.

8.4 General Rights
All users can:

  • Opt out of marketing emails via the “Unsubscribe” link or by emailing [email protected].
  • Disable cookies via browser settings (may limit Website functionality).
  • Request data deletion or correction at [email protected].
  1. Opting Out

9.1 Marketing Communications
To stop promotional emails, click “Unsubscribe” in any email or contact [email protected]. Opting out may limit access to Program updates.

9.2 Cookies
Disable cookies in your browser settings. Note that strictly necessary cookies are required for Program access (e.g., login, payments).

9.3 Third-Party Marketing
We do not share data for third-party direct marketing without your opt-in consent. To opt out of any marketing, email [email protected].

  1. Updates to This Privacy Policy
    We may update this Privacy Policy to reflect legal or operational changes. Material changes (e.g., new data uses) will be notified via email or a Website notice at www.realestatementorhub.com/privacy. Continued use after updates constitutes acceptance. Review this policy periodically.
  2. Contact Us
    For questions, requests, or complaints, contact:
    Mentor Hub LLC
    Attn: Agi Vermes Smith
    Email: [email protected]